Privacy Policy
Green Leaf Eco Development, LLC, doing business as Ceiling 2 Cellar Remodeling (“Ceiling 2 Cellar,” “C2C,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit Ceiling2Cellar.com, submit a project inquiry, request an estimate, schedule a consultation, communicate with us, make a payment, participate in a project, or otherwise interact with Ceiling 2 Cellar Remodeling.
1. Company Information
Ceiling 2 Cellar Remodeling is operated by:
Green Leaf Eco Development, LLC
d/b/a Ceiling 2 Cellar Remodeling
26 Main St, Suite 2
Middleport, NY 14105
Phone: +1 (833) 736-6647
Email: info@ceiling2cellar.com
For purposes of this Privacy Policy, Green Leaf Eco Development, LLC is the entity responsible for the personal information described below except where another party is independently responsible for its own processing.
2. Scope Of This Policy
This Privacy Policy applies to information collected through:
- Ceiling2Cellar.com;
- Landing pages and project inquiry pages;
- Estimate-request forms;
- Consultation and appointment forms;
- Telephone calls;
- SMS/text messages;
- Email communications;
- Project consultations;
- Customer relationship management systems;
- Scheduling systems;
- Project management systems;
- Electronic-signature systems;
- Payment links;
- AI-assisted or automated communication systems where used;
- Project documentation and photographs;
- Marketing and advertising interactions;
- Other services that reference this Privacy Policy.
A signed remodeling contract, Scope of Work, Change Order, payment schedule, warranty document, or other project-specific agreement may contain additional terms applicable to a particular project.
If a project-specific written agreement conflicts with this Privacy Policy regarding contractual responsibilities, the project-specific agreement controls to the extent permitted by applicable law.
3. Information We Collect
The information collected depends on how you interact with Ceiling 2 Cellar.
A. Contact Information
We may collect:
- First and last name;
- Email address;
- Telephone number;
- Mailing address;
- Project address;
- City;
- ZIP code;
- Business or organization name, when applicable.
B. Project Information
When you request an estimate or consultation, we may collect:
- Project type;
- Rooms involved;
- Project address;
- Property information;
- Requested services;
- Project goals;
- Desired start date;
- Timeline preferences;
- Budget or investment range;
- Whether you are a property owner or decision-maker;
- Material or finish preferences;
- Accessibility requirements;
- Project notes;
- Existing conditions;
- Known problems or concerns;
- Referral source;
- Other information you voluntarily provide regarding the project.
C. Photos, Videos, Plans, and Files
We may collect project-related files including:
- Photographs;
- Videos;
- PDFs;
- Drawings;
- Floor plans;
- Product selections;
- Inspiration images;
- Inspection reports;
- Specifications;
- Other project documents.
These materials may be used to evaluate, scope, estimate, document, perform, and close out your project.
D. Project Documentation
During a project, we may create and retain:
- Before photographs;
- Progress photographs;
- After photographs;
- Site-condition photographs;
- Measurements;
- Project notes;
- Scope documents;
- Change Orders;
- Selection records;
- Approval records;
- Inspection information;
- Punch-list records;
- Completion documentation;
- Warranty records;
- Invoice and payment records.
Photo documentation is part of our project-management and quality-control process.
E. Communications
We may collect and retain communications including:
- Emails;
- Text messages;
- Contact-form submissions;
- Appointment requests;
- Telephone conversations;
- Customer-support communications;
- Project updates;
- Complaints;
- Approvals;
- Change requests;
- Warranty communications.
F. Telephone Recordings and Transcripts
Inbound and outbound telephone calls may be recorded and/or transcribed for purposes including:
- Training;
- Quality assurance;
- Documentation;
- Customer service;
- Project coordination;
- Lead management;
- Dispute prevention;
- Security;
- Operational improvement.
Where applicable law requires notice or consent before recording or transcription, an appropriate notice or consent process will be used.
Call recordings and transcripts are generally retained for up to 24 months, unless a longer period is reasonably necessary because of:
- An active project;
- A warranty matter;
- A payment dispute;
- A legal claim;
- A regulatory requirement;
- A security investigation;
- Another legitimate recordkeeping requirement.
G. Scheduling Information
When you schedule an estimate, site visit, consultation, or project-related appointment, we may collect:
- Name;
- Email;
- Telephone number;
- Address;
- Requested appointment time;
- Availability;
- Calendar information;
- Appointment notes.
H. Payment and Transaction Information
We may collect information relating to:
- Estimates;
- Deposits;
- Progress payments;
- Final payments;
- Invoices;
- Payment status;
- Refunds;
- Change Order payments;
- Transaction history.
Accepted payment methods may include:
- Wire transfer;
- Credit or debit card payment through a payment link;
- Zelle;
- Venmo;
- Check.
Card payments may be processed by an independent payment partner.
We do not intend to collect or retain complete payment-card information through ordinary website forms.
Payment providers may independently collect and process payment information under their own privacy policies and security practices.
I. Website and Device Information
When you visit our website, we or service providers may automatically collect information such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Links clicked;
- Date and time of access;
- Approximate geographic location derived from IP address;
- Website interaction information;
- Conversion information;
- Technical or diagnostic data.
J. Cookies, Analytics, and Advertising Information
Ceiling2Cellar.com may use cookies, analytics tools, tags, pixels, and similar technologies.
These technologies may be used for:
- Website operation;
- Analytics;
- Performance measurement;
- Conversion tracking;
- Advertising;
- Remarketing;
- Security;
- Understanding how visitors use the website;
- Improving marketing effectiveness.
The specific technologies used may change as our website and marketing systems change.
4. Sources Of Information
We may obtain personal information:
- Directly from you;
- Through Ceiling2Cellar.com;
- Through telephone, text, or email communications;
- Through project consultations and site visits;
- Automatically from your device or browser;
- Through referral partners;
- Through advertising platforms;
- Through authorized technology integrations;
- Through project-management or CRM systems;
- Through contractors, subcontractors, suppliers, or professionals involved in your project;
- From publicly available property or business information where appropriate;
- From other lawful sources.
5. How We Use Personal Information
We may use information to:
Respond to Inquiries
Including to:
- Contact you about your request;
- Evaluate project fit;
- Answer questions;
- Schedule a consultation;
- Schedule a site visit;
- Prepare an estimate.
Plan and Scope Projects
Including to:
- Understand existing conditions;
- Define project requirements;
- Establish inclusions and exclusions;
- Develop a written Scope of Work;
- Coordinate selections;
- Identify potential project risks;
- Determine trade requirements;
- Prepare pricing.
Perform Remodeling Services
Including to:
- Schedule crews and subcontractors;
- Procure materials;
- Coordinate licensed trades;
- Coordinate permits and inspections where applicable;
- Document progress;
- Manage milestones;
- Process Change Orders;
- Perform quality-control reviews;
- Complete punch-list work;
- Conduct final walkthroughs.
Communicate With You
Including communications regarding:
- Estimates;
- Appointments;
- Project scheduling;
- Material selections;
- Change Orders;
- Payments;
- Progress updates;
- Delays;
- Approvals;
- Warranty requests;
- Customer service.
Process Payments
Including:
- Deposits;
- Progress payments;
- Change Order payments;
- Final invoices;
- Refunds where applicable.
Document Project Performance
We may use project records, photographs, approvals, communications, and related information to document:
- Existing conditions;
- Completed work;
- Milestone progress;
- Quality-control checks;
- Client approvals;
- Project changes;
- Closeout.
Improve Our Services
We may use information for:
- Staff training;
- Quality assurance;
- Performance evaluation;
- Process improvement;
- Service development;
- Website improvement.
Protect Our Business and Customers
We may use information to:
- Detect fraud;
- Protect systems;
- Investigate suspicious activity;
- Enforce agreements;
- Resolve disputes;
- Establish or defend legal claims;
- Maintain project records;
- Protect property and safety.
Comply With Law
We may process or retain information when reasonably necessary to satisfy:
- Legal obligations;
- Tax requirements;
- Accounting requirements;
- Court orders;
- Subpoenas;
- Government requests;
- Licensing or regulatory requirements;
- Record-retention requirements.
6. Project Photography
Ceiling 2 Cellar may photograph or otherwise document project conditions before, during, and after work.
Project photographs may be used internally for:
- Estimating;
- Scope development;
- Documentation;
- Quality control;
- Progress verification;
- Change Order documentation;
- Warranty support;
- Dispute prevention;
- Project closeout.
Marketing and Portfolio Use
Project photographs may also be used in:
- Our portfolio;
- Our website;
- Social media;
- Advertising;
- Case studies;
- Promotional materials.
Separate customer permission will be obtained before project photographs are used publicly for marketing or portfolio purposes.
Where practical, we may avoid or remove unnecessary personally identifying details such as:
- Personal documents;
- Family photographs;
- Vehicle plates;
- House numbers;
- Other sensitive personal information.
Granting permission for marketing use of project photographs is separate from permission to document the project operationally.
7. Cookies And Tracking Technologies
We may use cookies and similar technologies to operate and improve Ceiling2Cellar.com.
These technologies may help us:
- Understand visitor activity;
- Remember settings;
- Measure website performance;
- Determine how leads reach us;
- Measure advertising conversions;
- Improve marketing campaigns;
- Display relevant advertising.
Some cookies or technologies may be operated by third parties.
You may be able to control cookies through your browser or through a website privacy-preference tool where one is provided.
Disabling certain technologies may affect website functionality.
8. Analytics And Advertising Services
We may use analytics, conversion tracking, or advertising platforms to understand website traffic and campaign performance.
These services may receive information such as:
- IP address;
- Device information;
- Browser information;
- Page activity;
- Referral information;
- Advertising identifiers;
- Conversion events.
Third-party platforms process information according to their own terms and privacy practices.
9. How We Disclose Information
We may disclose personal information to service providers or other parties when reasonably necessary to operate our business or complete your project.
These parties may include:
- Website hosting providers;
- CRM providers;
- Cloud-storage providers;
- Scheduling providers;
- Email providers;
- Telephone and SMS providers;
- Call-recording or transcription providers;
- AI or automation providers;
- Analytics providers;
- Advertising providers;
- Payment processors;
- Electronic-signature providers;
- Project-management providers;
- Accountants;
- Attorneys;
- Insurers;
- Contractors;
- Subcontractors;
- Licensed trades;
- Suppliers;
- Inspectors or permitting authorities where appropriate.
Information provided to project participants should be limited to what is reasonably necessary for the project or applicable business purpose.
10. Contractors, Subcontractors, And Licensed Trades
Ceiling 2 Cellar may perform projects using employees, subcontractors, or both.
Certain electrical, plumbing, HVAC, or other regulated work may be performed or coordinated through appropriately qualified or licensed tradespeople where required.
Information reasonably necessary to coordinate the project may be disclosed to those parties.
11. Permits And Inspections
Depending on the project and written Scope of Work, permits or inspections may be obtained or coordinated by:
- Ceiling 2 Cellar;
- A subcontractor or licensed trade;
- The property owner.
The party responsible for a particular permit or inspection should be identified in the applicable project agreement or Scope of Work.
Information necessary for permit or inspection processing may be provided to applicable government agencies, inspectors, design professionals, or tradespeople.
12. Sale Or Sharing Of Personal Information
Ceiling 2 Cellar does not sell personal information to third parties for monetary compensation as part of its ordinary business model.
Some privacy laws use broader definitions of “sale,” “sharing,” or targeted advertising.
Where use of an analytics, advertising, or remarketing technology constitutes a regulated sale or sharing under an applicable law, and that law applies to Ceiling 2 Cellar, we will provide legally required privacy choices.
Requests may be submitted to:
Subject:
Privacy Request – Do Not Sell or Share
13. Email Marketing
Ceiling 2 Cellar may send promotional email communications where permitted by law.
Promotional emails will include an appropriate unsubscribe mechanism.
Unsubscribing from marketing email does not prevent us from sending necessary communications concerning:
- An inquiry;
- An estimate;
- An appointment;
- An active project;
- A payment;
- A warranty claim;
- Customer service;
- Legal or security notices.
14. SMS And Telephone Marketing
Ceiling 2 Cellar may use telephone calls or SMS messages for:
- Inquiry responses;
- Appointment confirmations;
- Estimate follow-up;
- Project communications;
- Scheduling;
- Customer service;
- Promotional or marketing communications where permitted.
Marketing communications that require additional consent will be subject to the applicable consent requirements.
Where supported, text-message recipients may reply:
STOP
to opt out of recurring SMS communications.
Recipients may reply:
HELP
for assistance or contact:
Message and data rates may apply.
Consent to marketing communications is not intended to be a condition of purchasing remodeling services where applicable law prohibits such a requirement.
15. AI And Automated Communication Systems
We may use automated systems or artificial-intelligence-assisted technologies for functions such as:
- Answering or routing calls;
- Capturing lead information;
- Scheduling;
- Generating summaries;
- Transcribing communications;
- Sending notifications;
- Assisting staff.
Automated systems are operational tools and may occasionally produce incomplete or inaccurate results.
Important project decisions, contract changes, prices, approvals, or commitments are governed by written human-approved project documentation and not solely by an automated response.
16. Data Security
Ceiling 2 Cellar uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
Measures may include:
- Access restrictions;
- Account authentication;
- Vendor controls;
- Security monitoring;
- Secure cloud systems;
- Encryption where appropriate;
- Internal procedures;
- Backup systems;
- Employee or contractor access controls.
No electronic transmission or storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
17. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate business, legal, contractual, warranty, accounting, and security requirements.
Project-related records may be retained to document:
- Contracts;
- Payments;
- Scope;
- Change Orders;
- Approvals;
- Construction conditions;
- Warranty obligations;
- Disputes;
- Legal obligations.
Call recordings and transcripts are generally retained for 24 months, subject to any justified extension described in this Policy.
When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it subject to lawful backup and recordkeeping requirements.
18. Your Privacy Rights
Depending on where you reside and whether a particular privacy law applies to Ceiling 2 Cellar, you may have rights regarding your personal information.
Those rights may include the right to:
- Request access;
- Request correction;
- Request deletion;
- Obtain certain information concerning disclosures;
- Request a portable copy of certain data;
- Opt out of certain targeted advertising;
- Opt out of legally defined sale or sharing;
- Withdraw consent where applicable;
- Appeal certain privacy decisions;
- Exercise privacy rights without unlawful discrimination.
Rights and exceptions vary by jurisdiction.
Listing a potential right in this Privacy Policy does not mean every listed law or right applies to every visitor or customer.
19. Privacy Requests
To submit a privacy request, contact:
Email: info@ceiling2cellar.com
Suggested subject:
Privacy Request
Requests may also be mailed to:
Green Leaf Eco Development, LLC
d/b/a Ceiling 2 Cellar Remodeling
Attn: Privacy Request
26 Main St, Suite 2
Middleport, NY 14105
We may request information reasonably necessary to verify your identity before acting on certain privacy requests.
20. Children
Ceiling2Cellar.com is intended for adults seeking home-improvement and remodeling services.
The website is not directed to children under 13, and we do not knowingly seek personal information directly from children under 13 through the general website.
If you believe a child has submitted information inappropriately, contact:
21. Third-Party Links
Our website may contain links to independent websites, services, social-media platforms, payment systems, or other third-party resources.
We do not control the independent privacy or security practices of those third parties.
Users should review applicable third-party policies before providing information directly to them.
22. Do Not Track and Privacy-Preference Signals
Browsers may offer Do Not Track or similar controls.
Because ordinary Do Not Track signals do not have a universally adopted technical standard, our website may not respond to every such signal.
Where an applicable law requires recognition of a legally recognized opt-out preference signal, Ceiling 2 Cellar will process such signals as required by applicable law.
23. Business Transfers
If Green Leaf Eco Development, LLC undergoes a:
- Merger;
- Acquisition;
- Reorganization;
- Financing;
- Sale of assets;
- Sale of business;
- Similar transaction;
personal information may be transferred as part of that transaction, subject to applicable law.
24. Changes To This Privacy Policy
We may update this Privacy Policy when our:
- Services change;
- Technology changes;
- Business practices change;
- Vendors change;
- Data practices change;
- Legal requirements change.
The Last Updated date at the top identifies the current version.
Where required by law, additional notice will be provided for material changes.
25. Contact Us
Questions about this Privacy Policy or our privacy practices may be directed to:
Green Leaf Eco Development, LLC
d/b/a Ceiling 2 Cellar Remodeling
26 Main St, Suite 2
Middleport, NY 14105
Phone: +1 (833) 736-6647
Email: info@ceiling2cellar.com